Delano Assessment Pvt. Ltd. management is committed to the principles of impartiality embodied within the ISO 17021 standard for offering management systems certification. Delano Assessment Pvt. Ltd. management has commitment to impartiality in management system certification activities. Delano Assessment Pvt. Ltd. management understands the importance of impartiality in carrying out its management system certification activities manages conflict of interest and ensures the objectivity of its management system certification activities. Delano Assessment Pvt. Ltd. retains authority and responsibility for decisions made in regard to its activities.

Delano Assessment Pvt. Ltd. have a process to identify, analyse, evaluate, treat, monitor and document the risks related to conflict of interests arising from provision of certification including any conflicts arising from its relationships on an ongoing basis. Where there are any threats to impartiality, Delano Assessment Pvt. Ltd. will document and demonstrate how it eliminates or minimizes such threats and document any residual risk. The demonstration will cover all potential threats that are identified, whether they arise from within the Delano Assessment Pvt. Ltd. or from the activities of other persons, bodies or organizations under the control of Delano Assessment Pvt. Ltd.. When a relationship poses an unacceptable threat to impartiality (such as a wholly owned subsidiary of the group company requesting certification from its parent), then certification shall not be provided.

Policies and procedures are non-discriminatory and are administered in a non-discriminatory way. Delano Assessment Pvt. Ltd. makes its services accessible to all applicants.

Delano Assessment Pvt. Ltd. does not provide certification services to related body

All personnel in Delano Assessment Pvt. Ltd. either internal or external are required to declare that they are free from any undue commercial, financial or other pressures, which could affect their impartiality.

Personnel who have provided consultancy within two years to the organisation seeking certification are not employed to take part in any part of the certification process. Contracted personnel are required to reveal any situation which may present a conflict of interest. Unless no conflict of interest can be demonstrated, personnel are not employed as assessors.

Delano Assessment Pvt. Ltd. ensures that different people take decisions on certification (i.e. the Report Verifier) to those who carry out the assessment (the Lead Assessor).

No services are provided by Delano Assessment Pvt. Ltd. that might be considered as having a conflict of interest.

Delano Assessment Pvt. Ltd. does not assess or certify activities that it has itself performed.

Delano Assessment Pvt. Ltd. ensures that the activities of related bodies do not affect the confidentiality, objectivity and impartiality of its certification. Delano Assessment Pvt. Ltd. avoids any situation that would create a conflict of interest arising from the activities of any related body, especially if the related body might have a vested interest in the outcome of any assessment process. BOD is responsible for signing the certificates as they are not involved in the assessment or decision making process.

If a conflict of interest is identified Delano Assessment Pvt. Ltd. does not provide certification to any related body. Delano Assessment Pvt. Ltd. ensure that nothing is said or implied that would suggest that certification would be simpler, easier, faster or less expensive if any specified personnel or organisation providing consultancy were used. Delano Assessment Pvt. Ltd. activities are not presented as being linked with the activities of any organisation providing consultancy.



CEO
Impartiality policy dated:- 24/12/2018